Terms and conditions

By creating an account or using Storiefied, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are allowed to bind it, and “you” means that company.

If you do not agree, do not use the service. You must be old enough to enter a contract where you live.

You are responsible for your credentials and for everything done under your account. Tell us at support@storiefied.com as soon as you think someone else has access.

Work lives in a workspace. Whoever owns a workspace controls it: they can invite people, change their roles, and remove them. If you invite someone as an editor or admin, they can change and publish your sites, and that is your decision to make, not ours to second guess.

You keep every right you already had in the video, images, text and designs you upload or create. We claim no ownership of them.

You give us the permission we need to actually run the service: to store your files, extract frames from your video, process and resize them, and serve the result to visitors of the sites you publish. That permission exists for operating Storiefied and ends when you delete the content or close your account, except for copies in routine backups that age out on their own schedule.

You are responsible for having the rights to everything you put here. Do not use Storiefied to:

• publish content you do not have the rights to, including music and footage you did not license;
• publish material that is illegal where you or your visitors are, including content that sexualises minors;
• harass, defame, impersonate, or invade the privacy of another person;
• distribute malware, run phishing pages, or mislead visitors about who is behind a site;
• attack the service — probing other tenants' data, scraping at volume, or trying to exceed your plan by technical means;
• resell the service as your own product, unless we have agreed that in writing.

We may remove content or suspend an account that breaks this section. Where the situation allows it, we will tell you first and give you a chance to fix it.

Each plan sets limits — how many projects and custom domains you can have, how many people can join your workspace, how much AI drafting you can use in a calendar month, and how many frames a single sequence may hold. Those limits are enforced by the service, and reaching one means the action is refused rather than silently truncated.

Paid plans are billed in advance for the period you choose. Fees are non-refundable except where the law requires otherwise. If you move to a smaller plan while over its limits, you may need to remove projects or domains before the change completes.

We may change prices. Existing paid subscriptions keep their price until the end of the current period, and we will give notice before a change takes effect.

A site is only reachable once you publish it. Publishing writes a version snapshot; you can restore an earlier version, which brings it back as your draft so that putting it live again stays a deliberate second step.

You may connect domains you control. You prove control with a DNS record before the domain resolves here, and you are responsible for keeping the registration and the DNS records valid. If a domain stops verifying, or the registration lapses, the site stops being reachable at that name.

You are the publisher of anything on your sites. If a site needs a privacy notice, a cookie banner or consent from its visitors, that is your obligation and not ours.

We work to keep the service up, but we do not promise uninterrupted availability. Maintenance, third-party outages and faults happen. Features can change; we will not remove something significant without notice where we can avoid it.

Uploads and transcoding depend on the file you provide. Some files fail to process, and when that happens the job reports the reason rather than pretending it worked.

You can stop at any time by closing your account. Doing so ends any paid plan at the close of the current period and unpublishes your sites.

We may suspend or end your access if you materially break these terms, if we are required to by law, or if your use puts the service or other customers at risk. Except where the breach is serious or unlawful, we will give you notice and a reasonable chance to fix it.

Export what you need before you close an account. After closure, we delete or anonymise your data on the schedule in the privacy policy.

The service is provided as it is. To the extent the law allows, we exclude implied warranties, including fitness for a particular purpose and uninterrupted operation.

To the extent the law allows, neither side is liable for indirect or consequential loss, including lost profits, lost revenue or lost data. Our total liability in any twelve-month period is limited to what you paid us in that period.

Nothing here excludes liability that cannot legally be excluded, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, your statutory rights are unaffected.

We may update these terms. If a change materially affects your rights, we will give reasonable notice before it takes effect — continuing to use the service after that means you accept the new version. The effective date at the top always reflects the current one.

Questions about these terms go to hello@storiefied.com, or through the contact page.